Appreciation

Appreciation

Have you ever done something for someone that took thought, preparation, extra time, and energy? And they didn’t acknowledge it at all? It’s not like you did it for the recognition, you did it because you wanted to, but it would have been nice if they...
Under Promise Over Deliver

Under Promise Over Deliver

This one principle has had as much to do with my success in business and life as anything else.  On the one hand, I have learned the hard lessons of overpromising and underdelivering.  In my younger days, when my “ego wrote checks my body couldn’t...
Service: A Lost Art?

Service: A Lost Art?

Not long ago, I visited with a few of my clients, and interestingly, all of the conversations came back to one topic: service.  Each of these small business owners talked about how salespeople would come in and hound them for weeks, trying to get them to buy their...
When Times Get Tough

When Times Get Tough

Wouldn’t it be nice if everything always went the way you wanted: smooth, easy, peaceful.  What if there were never any real problems, salespeople always hit their goals, employees always lived up to expectations, and no one ever disagreed with your way of...