Under Promise Over Deliver

Under Promise Over Deliver

by | May 31, 2022 | Leadership Thoughts

This one principle has had as much to do with my success in business and life as anything else.  On the one hand, I have learned the hard lessons of overpromising and underdelivering.  In my younger days, when my “ego wrote checks my body couldn’t...
Service: A Lost Art?

Service: A Lost Art?

by | May 26, 2022 | Leadership Thoughts

Not long ago, I visited with a few of my clients, and interestingly, all of the conversations came back to one topic: service.  Each of these small business owners talked about how salespeople would come in and hound them for weeks, trying to get them to buy their...
When Times Get Tough

When Times Get Tough

by | May 26, 2022 | Leadership Thoughts

Wouldn’t it be nice if everything always went the way you wanted: smooth, easy, peaceful.  What if there were never any real problems, salespeople always hit their goals, employees always lived up to expectations, and no one ever disagreed with your way of...