How Can I Be More Encouraging?

How Can I Be More Encouraging?

Listen as Jr tells us how to be a better encourager. Every day my wife writes me a note.  It started when I was diagnosed with diabetes.  I knew I needed to eat healthier and start taking better care of myself.  My wife was so supportive, and every day she would get...
Under Promise Over Deliver

Under Promise Over Deliver

This one principle has had as much to do with my success in business and life as anything else.  On the one hand, I have learned the hard lessons of overpromising and underdelivering.  In my younger days, when my “ego wrote checks my body couldn’t...
Service: A Lost Art?

Service: A Lost Art?

Not long ago, I visited with a few of my clients, and interestingly, all of the conversations came back to one topic: service.  Each of these small business owners talked about how salespeople would come in and hound them for weeks, trying to get them to buy their...
When Times Get Tough

When Times Get Tough

Wouldn’t it be nice if everything always went the way you wanted: smooth, easy, peaceful.  What if there were never any real problems, salespeople always hit their goals, employees always lived up to expectations, and no one ever disagreed with your way of...