Under Promise Over Deliver
This one principle has had as much to do with my success in business and life as anything else. On the one hand, I have learned the hard lessons of overpromising and underdelivering. In my younger days, when my “ego wrote checks my body couldn’t...
Service: A Lost Art?
Not long ago, I visited with a few of my clients, and interestingly, all of the conversations came back to one topic: service. Each of these small business owners talked about how salespeople would come in and hound them for weeks, trying to get them to buy their...